Terms and conditions
Version: 2026-10-26
Service operator
- Legal name
- Cocosint Coop.V
- Tax ID
- F56622012
- Registered address
- Ercilla Kalea, 42, Local 2-3, Abando, 48011 Bilbao, Bizkaia
- Customer support
- info@lytta.io
1. Still Community
You can submit stories, photos, ideas and initiative registrations without creating an account. We use your name and email to confirm, review and handle your entry. Before submitting a story, you must authorize publication under your chosen name and declare that you have permission to share the text and images. We only publish confirmed, reviewed stories and may prepare Spanish and English translations. Your email is never published. Ideas and registrations are private. Create an account with the same confirmed email to view your activity. To request a correction or withdraw your story, contact info@lytta.io with its reference. Participation does not subscribe you to advertising. Ambassador and business programmes have their own terms and rewards.
2. The service
Still is Lytta’s garment repair service. These terms cover quotes, payment, transport and repairs ordered through this website. Before paying you can review the work, its price and shipping costs. We record the date, language and version of the terms you accept.
3. Garments and quotes
You must be entitled to request the repair and provide accurate information and photographs of the garment and damage. Automated assistance helps prepare the quote; the workshop checks the actual condition on receipt. If the work is not feasible or requires changes, we will inform you and request approval before additional work or charges. We cannot guarantee results incompatible with the garment’s condition or materials.
4. Price and payment
The summary before payment lists every repair, the subtotal and transport. The final price includes applicable taxes. Shipping to the workshop and return costs €5.98 in total per order. Payment is processed through Stripe. Keep your confirmation and order reference for enquiries.
5. Send garments completely clean and dry
All garments must be sent completely clean and dry, without dirt, moisture or residues that prevent hygienic handling. Pack them appropriately. A permanent mark that does not create a hygiene problem does not, on its own, mean the garment will be rejected.
6. If a garment arrives dirty
If the workshop cannot handle a garment for hygiene reasons, we will explain why and return it. We will refund the repair work not performed, but you will bear the order’s €5.98 transport cost. If already included in your payment, it will be retained once: there is no second €5.98 charge. For example, if you paid €10.98 (€5 repair and €5.98 transport) and the entire repair is rejected because the garment is dirty, you receive a €5 refund and your garment back. For multiple garments, unperformed work is refunded without multiplying transport costs per garment. This policy does not limit statutory rights or apply to problems attributable to Lytta or the carrier.
7. Shipping, repair and return
Follow the packaging, label and drop-off instructions provided with your order and use your selected shipping point. Keep your drop-off receipt. Timings are estimates unless a date is expressly agreed. You can check progress through order tracking. We will inform you of significant issues or delays and your options if we cannot complete the service.
8. Withdrawal and cancellation
If you contract remotely as a consumer, you generally have 14 calendar days from entering into the contract to withdraw from the service. Send an unambiguous statement to info@lytta.io with your name and order reference. Accepting these terms neither waives withdrawal nor requests an early start to repairs. If you expressly request performance during that period and subsequently withdraw, only a proportionate amount permitted by law may be due. Loss of the right after full performance requires prior express consent and acknowledgement of that consequence. Your mandatory statutory rights always apply.
9. Refunds
Refunds use the original payment method unless otherwise validly agreed with you, without refund fees. Withdrawal refunds comply with the statutory 14-day period from notification and applicable rules on services performed and transport. In other cases, we will confirm the amount and processing when resolving the issue. The time until funds appear may depend on your bank. The dirty-garment policy does not replace statutory withdrawal or faulty-repair rights.
10. Problems and consumer rights
For a repair or transport problem, contact info@lytta.io with the order reference and a description; photographs may help resolve it. We will investigate and provide the appropriate remedy, including correction or a refund where applicable. These terms do not exclude liability, guarantees or rights established by law.
11. Personal data
Contact and shipping details, images and garment information are used to prepare quotes, manage orders, deliver the service and handle issues and legal obligations. The assigned workshop and necessary payment, transport and support providers receive the data required for their role. This acceptance does not include advertising. Contact info@lytta.io with questions or to exercise applicable data protection rights; you may also complain to the competent data protection authority. The controller is Cocosint Coop.V, identified in the operator section.
12. Contact and applicable law
Send enquiries and complaints to info@lytta.io. Spanish law applies without depriving you of mandatory protection in your country of residence where applicable. Disputes are subject to the courts competent under applicable law, including those of your home where appropriate. Updates to these terms do not retroactively change existing contracts.
13. Optional withdrawal form
To Lytta (info@lytta.io): I withdraw from the repair contract with reference [order], entered into on [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if submitted on paper]. You may use this form or any other unambiguous statement.